Call Centre Technologies
By Ian Aitchison, CEO, Asia Pacific Region, COPC Inc.
For many businesses, setting up a call centre is a big decision.
While many know what they want to achieve: higher sales, more product awareness, the offer of a new service, feedback on a...more>>
Customer Service Re-Emergence
By Eric Tamblyn,
Global VP-Guru Managed Services,
Since the early 1980’s the recording business has moved from analog to digital recording and distribution. Digital claimed to offer superior audio quality, reduced production costs,...more>>
Upcoming Trends in the Contact Center Industry
By Matt Rocco, President and COO, Etech Global Services
It’s hard to believe that 2014 is coming to an end. Time seems to move faster each and every year. However, the only thing that seems to move more quickly than time is technology and...more>>