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Jasnita Telekomindo: The Torchbearer of Contact Center Solutions
Jasnita Telekomindo has garnered a reputation of being a “complete and integrated communications provider” across Indonesia. One of the country’s few licensed providers of infrastructure and services for call centers, nationwide fiber optics, 2.3 GHz LTE, internet services, calling cards, and VoIP, Jasnita is the go-to firm for enabling cloud communications for sectors such as finance, banking, logistics, and the government. “We support applications like VoIP line extensions, intelligent text-to-speech IVR, and SIP for micro to medium-sized businesses that require flexibility and affordable pricing,” states Ken Suganda, director of Jasnita Telekomindo. In sync with the current demand for mobility, the company even offers apps for clients “intending to keep their business lines at their fingertips.”
Jasnita’s solution portfolio comprises a complete turnkey contact center solution, Jascloud—an omnichannel cloud-based communication platform offering powerful voice, chat, and social engine applications that can integrate with any third-party application. The platform helps enterprises optimize their customer service desk for greater productivity and efficiency. Clients can add features such as big data to automate and predict patterns and outcomes. “Based on clients’ demands, we create a predictive model using their data to automate contact center processes and ensure a seamless experience for our clients’ customers,” says Suganda. He further adds that the solutions scale with client requirements.
Jasnita allows clients the flexibility to choose solutions that best suit their budgets. The company offers a high degree of scalability as the additional services and features are built on top of their basic contact center solution with minimum operational expenditure. “Our open system model supports limitless concurrent usage sans additional licensing or cards on a pay-as-you-go basis,” mentions Suganda. Jasnita even helps companies with multiple branch offices build an intranet and internal VoIP through its ability to support unified communications. The company even provides consultation on training call center agents, deploying physical infrastructure, and building an IP PBX with the necessary apps.
We support applications like VoIP line extensions, intelligent text-to-speech IVR, and SIP for micro to medium-sized businesses that require flexibility and affordable pricing
The seamless nature of integrating Jascloud through APIs into each module in client ecosystems has widely been appreciated by organizations such as Rumah.com, Chope, Go-Jek, Lamudi, and TunaiKita. Jasnita has been chosen by the Government of Indonesia to power up the 112 emergency hotline service for 20 cities—a key solution in the country’s smart city programs. “Our emergency hotline is integrated with province-level command centers where we coordinate between ambulance, police, and fire services,” explains Suganda. The system collected and reported the tickets raised by citizens to concerned authorities, and even graded the first responders’ key performance indicators. The solution’s value proposition prompted the Government of Indonesia to expand the 112 service to 100 more cities across the country.
Moving forward, Jasnita intends to innovate more using advanced technologies such as artificial intelligence and machine learning. The company believes that native language programming (NLP) would be a game changer and, therefore, intends to leverage it to provide bigger benefits for clients. Jasnita has begun working on its next-generation contact center solution that is likely to have enhanced big data features for business intelligence, better text-to-speech capabilities, and NLP chatbots.