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    The Future of Contact Center Technology Lies Not in the Technology Itself

    The Future of Contact Center Technology Lies Not in the Technology Itself

    Lara Ponomareff, Practice Leader, CEB
    Bringing Contact Centres into the 21st Century

    Bringing Contact Centres into the 21st Century

    Paul Frew, Head of Contact Centre, ahm Health Insurance
    Anefficiently way to create a contact center for skill routing

    Anefficiently way to create a contact center for skill routing

    Samuel Sung, CEO, Ezvoicetek Co., Ltd.
    Technology- The Third Facet of Guest Experience

    Technology- The Third Facet of Guest Experience

    John De Angelis, CIO, The Star Entertainment Group
    • Dreaming About the Contact Center of the Future

      Dreaming About the Contact Center of the Future

      Christian Bowman, General Manager of CX & Engagement, Neds
    • Deliver Loyalty, Create Advocacy

      Deliver Loyalty, Create Advocacy

      Jason Bradshaw, CCO, Volkswagen Group Australia
    • Optimizing Support Interaction : Closing the Loop in Contact Center Automation

      Optimizing Support Interaction : Closing the Loop in Contact Center Automation

      Roop K. Lakkaraju, EVP, CFO, and COO, Support.com
    • Contact Center Outsourcing Strategy-A Buyer's Perspective

      Contact Center Outsourcing Strategy-A Buyer's Perspective

      Jon Browning, President and Founder, Global BPO Solution
    Be Employee-Centric and the Customers Will Follow

    Be Employee-Centric and the Customers Will Follow

    Babul Balakrishnan, AVP Customer Experience Operations, Starhub [Sgx: Cc3]
    The Evolution of Banking Tech

    The Evolution of Banking Tech

    Max Clarke, Head of Contact Centres, Bankwest
    Top 10 Contact Center Technology Companies - 2022
    ON THE DECK

    Contact Center 2022

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    Contact Center 2020

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    Contact Center 2018

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