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    Cloud Choices for Customer Engagement : What's Best for Your Contact Center

    Cloud Choices for Customer Engagement : What's...

    Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence
    Waking Up to the Contact Center Technology Revolution

    Waking Up to the Contact Center Technology...

    Keith R. McFarlane,
    CTO & VP of Engineering,
    LiveOps
    Contact Center Outsourcing Strategy-A Buyer's Perspective

    Contact Center Outsourcing Strategy-A Buyer's...

    Jon Browning, President and Founder, Global BPO Solution
    Case Studies
    • How can you increase agent work productivity and performance in contact centers

      How can you increase agent work productivity and performance in contact centers

       Innova Telecom
    • How can you Reduced Operational Expenses by 30%

      How can you Reduced Operational Expenses by 30%

       Pointel Solutions
    View More
    Customer Service Re-Emergence

    Customer Service Re-Emergence

    Eric Tamblyn, Global VP-Guru Managed Services, Genesys
    • Digital Transformation of the Contact Center: High Impact Features for Maximum Benefit

      Digital Transformation of the Contact Center: High Impact...

      Amit Khanna, Head of Technology, WNS Global Services
    • Upcoming Trends in the Contact Center Industry

      Upcoming Trends in the Contact Center Industry

      Matt Rocco, President and COO, Etech Global Services
    • The Future of Contact Center Technology Lies Not in the Technology Itself

      The Future of Contact Center Technology Lies Not in the...

      Lara Ponomareff, Practice Leader, CEB
    • 10 Things to Consider for a Better Contact Center

      10 Things to Consider for a Better Contact Center

      Rob Maynard, IT Architect,Cisco
    Digital Labor Vs Traditional Labor: The Future of the Call Center

    Digital Labor Vs Traditional Labor: The Future of the Call Center

    Mithun Kumar, Director - Information Technology, Solace Sabah
    Optimizing Support Interaction : Closing the Loop in Contact Center Automation

    Optimizing Support Interaction : Closing the Loop in Contact Center Automation

    Roop K. Lakkaraju, EVP, CFO, and COO, Support.com

    Featured Vendors

    CMC Telecom

    Dang Tung Son, Deputy CEO

    AhnLab

    Bang In-Goo, Director of Service Business Group

    New Editions

    CIO Speaks

    • IT Set to Go on the Offensive in the Sports Industry

      Renato Reis, CIO, Orlando City SC

      Create a Culture Of Innovation

      Frank Jackson, CIO, HealthMarkets

      Three Steps to CIO Success

      Patrick Hale, CIO, VITAS Healthcare

      Deploying Cloud, Investing in BI and MDM to Run Business in Flow

      Dave Robbins, CIO, SVP, Ellie Mae

      5 Ways to Drive a Culture of Innovation

      Mike Capone, Senior VP & CIO, ADP, LLC

      "Corporate Considerations: Dispelling the Myths of Cyber Security"

      Neil Jarvis, CIO, Fujitsu America, Inc

    • Wearables to Play an Integral Role in Guest Service

      Monika Nerger, Chief Information Officier,Mandarin Oriental Hotel Group

      Charting A Digital Transformation: Are You Ready?

      Faisal Parvez, Director, IT & CIO Business Partner, Asia Pacific, Middle East & Africa, BT Global Services

      How to Systemize Business Travel and Take Out Every Pain Point

      Ross Fastuca, CIO & Co-founder, Locomote

      IT Leaders Must Look in the Mirror

      Jim DuBois, Corporate Vice President and CIO, Microsoft Corporation

      10 Things That are a Must for Every CIO

      Ron Horn, CIO, Trillium Health Resources

      Digital Transformation: Where are all the Humans?

      Mike Schuman, Chief Information Officer, Western Australia Police

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