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    Digital Labor Vs Traditional Labor: The Future of the Call Center

    Digital Labor Vs Traditional Labor: The Future...

    By Mithun Kumar, Director - Information Technology, Solace Sabah
    10 Things to Consider for a Better Contact Center

    10 Things to Consider for a Better Contact Center

    By Rob Maynard
    IT Architect,
    Cisco
    Waking Up to the Contact Center Technology Revolution

    Waking Up to the Contact Center Technology...

    By Keith R. McFarlane
    CTO & VP of Engineering,
    LiveOps
    Contact Center Outsourcing Strategy-A Buyer's Perspective

    Contact Center Outsourcing Strategy-A Buyer's Perspective

    By Jon Browning
    • Upcoming Trends in the Contact Center Industry

      Upcoming Trends in the Contact Center Industry

      By Matt Rocco, President and COO, Etech Global Services
    • Optimizing Support Interaction : Closing the Loop in Contact Center Automation

      Optimizing Support Interaction : Closing the Loop in Contact Center Automation

      By Roop K. Lakkaraju, EVP, CFO, and COO, Support.com
    • Cloud Choices for Customer Engagement : What's Best for Your Contact Center

      Cloud Choices for Customer Engagement : What's Best for Your Contact Center

      By Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence
    • Customer Service Re-Emergence

      Customer Service Re-Emergence

      By Eric Tamblyn
    The Future of Contact Center Technology Lies Not in the Technology Itself

    The Future of Contact Center Technology Lies Not in the Technology Itself

    By Lara Ponomareff, Practice Leader, CEB
    Cloud Choices for Customer Engagement : What's Best for Your Contact Center

    Cloud Choices for Customer Engagement : What's Best for Your Contact Center

    By Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence
    Waking Up to the Contact Center Technology Revolution

    Waking Up to the Contact Center Technology Revolution

    By Keith R. McFarlane
    The Future of Contact Center Technology Lies Not in the Technology Itself

    The Future of Contact Center Technology Lies Not in the Technology Itself

    By Lara Ponomareff, Practice Leader, CEB
    Customer Service Re-Emergence

    Customer Service Re-Emergence

    By Eric Tamblyn
    Upcoming Trends in the Contact Center Industry

    Upcoming Trends in the Contact Center Industry

    By Matt Rocco, President and COO, Etech Global Services
    Optimizing Support Interaction : Closing the Loop in Contact Center Automation

    Optimizing Support Interaction : Closing the Loop in Contact Center Automation

    By Roop K. Lakkaraju, EVP, CFO, and COO, Support.com
    Digital Labor Vs Traditional Labor: The Future of the Call Center

    Digital Labor Vs Traditional Labor: The Future of the Call Center

    By Mithun Kumar, Director - Information Technology, Solace Sabah

    Featured Vendors

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    New Editions

    CIO Speaks

    • Waking Up to the Contact Center Technology Revolution

      Keith R. McFarlane,CTO & VP of Engineering, LiveOps

      Welcoming Big Data Technology amidst Changes

      Darren Cockrel, CIO, Coyote Logistics

      Leveraging Compliance to Your Advantage

      Mark Bloom, Global CIO, Aegon

      Analysing the Technological Challenges

      Rowan Dollar, CIO, Northern Territory Government

      Impact of Emerging Technologies on the Public Sector

      Mike Webb, CIO, National Museum Of Australia

      Being a Digitally- Enabled CIO

      Stephen Moore, CIO & CISO, Australian Government Department of Employment

    • The Evolving Role of IT for Value Added Solutions

      Aaron Weis, VP & CIO, Axalta Coating Systems

      Cognitive automation: Revolution at the speed of thought

      Ritesh Sarda, CIO, Sun Life Financial, Hong Kong

      Construction Industry Continues to Underspend in Technology

      Isaac Sacolick, CIO, McGraw Hill Construction

      Embracing Change for IT in the Construction Sector

      Jason R. Kasch, CIO, Structural Group

      Role of Technology in 21st Century Construction

      Jason T. Burns, VP & CIO, Hunter Roberts Construction Group

      The Future of Technology in Construction

      Sam Lamonica, CIO, Rosendin Electric

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