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    Cloud Choices for Customer Engagement : What's Best for Your Contact Center

    Cloud Choices for Customer Engagement : What's...

    Jason Alley, Director-Solutions Marketing, Cloud Solutions, Interactive Intelligence
    Waking Up to the Contact Center Technology Revolution

    Waking Up to the Contact Center Technology...

    Keith R. McFarlane,
    CTO & VP of Engineering,
    LiveOps
    Contact Center Outsourcing Strategy-A Buyer's Perspective

    Contact Center Outsourcing Strategy-A Buyer's...

    Jon Browning, President and Founder, Global BPO Solution
    Case Studies
    • How can you increase agent work productivity and performance in contact centers

      How can you increase agent work productivity and performance in contact centers

       Innova Telecom
    • How can you Reduced Operational Expenses by 30%

      How can you Reduced Operational Expenses by 30%

       Pointel Solutions
    View More
    Customer Service Re-Emergence

    Customer Service Re-Emergence

    Eric Tamblyn, Global VP-Guru Managed Services, Genesys
    • Digital Transformation of the Contact Center: High Impact Features for Maximum Benefit

      Digital Transformation of the Contact Center: High Impact...

      Amit Khanna, Head of Technology, WNS Global Services
    • Upcoming Trends in the Contact Center Industry

      Upcoming Trends in the Contact Center Industry

      Matt Rocco, President and COO, Etech Global Services
    • The Future of Contact Center Technology Lies Not in the Technology Itself

      The Future of Contact Center Technology Lies Not in the...

      Lara Ponomareff, Practice Leader, CEB
    • 10 Things to Consider for a Better Contact Center

      10 Things to Consider for a Better Contact Center

      Rob Maynard, IT Architect,Cisco
    Digital Labor Vs Traditional Labor: The Future of the Call Center

    Digital Labor Vs Traditional Labor: The Future of the Call Center

    Mithun Kumar, Director - Information Technology, Solace Sabah
    Optimizing Support Interaction : Closing the Loop in Contact Center Automation

    Optimizing Support Interaction : Closing the Loop in Contact Center Automation

    Roop K. Lakkaraju, EVP, CFO, and COO, Support.com
    Top 10 Contact Center Technology Solution Providers - 2018

    Top 10 Contact Center Technology Solution Providers - 2018

    Featured Vendors

    Customer Centrics

    Sean Sim, Managing Director

    Edge

    Fergus Koochew, Managing Director

    Contact Center Special

    CIO Speaks

    • China Embracing Connected Health

      Geoff Feakes, Group CIO, Tunstall Healthcare

      Is It About It? Never Ever

      Ralf Schneider, Chief Information Officer, Allianz Group

      E-commerce and the Data behind it

      Klemen Drole, CIO, Lazada Group

      Taking Advantage of the New Cloud Capabilities

      Todd Lant, CIO, Blackbaud

      Tools that Allow us to Turn Data into Business Intelligence

      Philip Garland, CIO, PricewaterhouseCoopers

      CIOs Need To Know Their Business, Not Just Tech

      John Sadowski, EVP & CIO, Sandy Spring Bank

    • Your Next Law Firm Website Project

      Vic Peterson, CIO, Stinson Leonard Street LLP

      Leveraging Compliance to Your Advantage

      Mark Bloom, Global CIO, Aegon

      All Roads Lead to Risk Assessment

      Christopher R. Barber, EVP & CIO, Commonwealth Business Bank

      The Digital Agency

      Ralph Chivers, CIO, Ministry of Business Innovation and Employment, New Zealand

      Being a Digitally- Enabled CIO

      Stephen Moore, CIO & CISO, Australian Government Department of Employment

      Analysing the Technological Challenges

      Rowan Dollar, CIO, Northern Territory Government

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