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    • contact center
    The Future of Contact Center Technology Lies Not in the Technology Itself

    The Future of Contact Center Technology Lies Not in the Technology Itself

     Lara Ponomareff, Practice Leader, CEB
    Bringing Contact Centres into the 21st Century

    Bringing Contact Centres into the 21st Century

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     Samuel Sung, CEO, Ezvoicetek Co., Ltd.
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    Why Contact Centres are Becoming Strategic Hubs for Social Insight

     Cindy Chaimowitz, GM Wholesale & Customer Service and Karen Smith, Head of Customer Service, Foodstuffs North Island
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      Dreaming About the Contact Center of the Future

      Christian Bowman, General Manager of CX & Engagement, Neds
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      Deliver Loyalty, Create Advocacy

      Jason Bradshaw, CCO, Volkswagen Group Australia
    • Optimizing Support Interaction : Closing the Loop in Contact Center Automation

      Optimizing Support Interaction : Closing the Loop in Contact Center Automation

       Roop K. Lakkaraju, EVP, CFO, and COO, Support.com
    • Contact Center Outsourcing Strategy-A Buyer's Perspective

      Contact Center Outsourcing Strategy-A Buyer's Perspective

       Jon Browning, President and Founder, Global BPO Solution
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    Be Employee-Centric and the Customers Will Follow

     Babul Balakrishnan, AVP Customer Experience Operations, Starhub [Sgx: Cc3]
    The Evolution of Banking Tech

    The Evolution of Banking Tech

     Max Clarke, Head of Contact Centres, Bankwest
    Top Contact Center Solutions Providers in Apac – 2024
    ON THE DECK

    Contact Center 2024

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