Top Contact Center Solutions Providers in Apac – 2024
In the Asia-Pacific (APAC) region, contact centers are emerging as pivotal drivers of business success. Leveraging modern platforms powered by AI, real-time coaching, and intuitive interfaces, these centers are transforming agent workflows enhancing efficiency and job satisfaction. Real-time coaching enables supervisors and managers to monitor live calls and provide guidance without disrupting conversations, a practice particularly valuable in markets such as India, Japan, and the Philippines, where call centers are highly prevalent.
AI-powered tools offer real-time recommendations, predictive suggestions, and automated workflows, allowing agents to prioritize high-value interactions over repetitive tasks. Routine queries are managed through chatbots and virtual assistants, alleviating agent workload and reducing burnout while impro... Continue Reading
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Caresoft enables businesses to create enterprise contact centers in minutes – not weeks or months – for a fast time to market. Within a period of five years, Caresoft has served above 2000 clients with high quality of services across ASEAN in various sectors including FSI, Retailer, Health Care, Education. Caresoft offers an omni-channel cloud contact center and sales force automation software for SMB organizations. The company’s contact center is built with the industry's expertise and offers comprehensive functions to help businesses standardize their process, improve productivity, optimize the operation, and deliver a better customer experience
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ComDesign’s innovative approach to cloud-based telephony and customer experience services sets it apart in a crowded marketplace. ComDesign’s philosophy centers on deeply understanding and addressing the challenges faced by contact centers, ensuring that their technology solutions not only meet but exceed client expectations.
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Ezvoicetek provides solutions that supports a massive portfolio of IP contact center solutions. The company offers a painless migration path from IPV4 to IPV6 network for contact centers.
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LivePerson offers AI-based conversational platform that helps brands connect with their customers the world over and drive marketing, sales, and customer service. The company's AI platform is built on over twenty years of conversation data and includes a diverse set of sophisticated tools, including Natural Language Understanding, advanced metrics/analysis, and bot-building features. Unlike traditional chatbots, LivePerson's Conversational AI solutions share a significant part of the cognitive load to design, manage, and optimize automated conversations, which were previously orchestrated almost entirely by humans
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As customer experience experts and a full-service provider delivering technology, services, and insights, Sabio Group can support contact center operators across the Asian market – wherever they currently are on their customer service journey. Founded in 1998, Sabio has shared the same vision of a business from day one: a company built on strong ethics and dedicated to providing excellent customer service through innovative technology solutions.With over 20 years of experience helping organizations optimize their contact center and CX performance, Sabio believes that every time someone engages with a business, they are going on a journey
