Ezvoicetek: Streamlining Contact Center Operations with Intuitive Solutions

Most of the difficulties in deploying a contact center solution lie in integrating a variety of systems such as IVR, CTI, CRM, and phones, which consumes considerable time,” begins Samuel Sung, the CEO of Ezvoicetek. To address the same, Ezvoicetek, as a technical and customer-oriented company, empowers clients with an affordable, high-performance, and full-featured contact center solutions. The company offers an array of sub-systems for call centers such as PBX (EZPBX-2000), ACD, Voice Logging (EZACD-8000), IVR (EZIVR-7000), and WebRTC softphone (EZWEBPHONER-8200) that are completely integrated and tested to reduce the engineering force and time to deploy. By using Ezvoicetek’s built-in agent desktop, an integrated popup URL to connect to customers’ CRM, the system integrators only need to do some system settings and develop a small web service to link to CRM for screen popup. And a call center is ready to run!

Ezvoicetek brings a number of contact center components to its customers, helping them build a competitive edge in the market while driving innovation. As a Core VoIP Switch, Ezvoicetek offers EZSIP-6000 (SIP Proxy) and EZVMS-6800 (IP Centrex) for cloud contact centers along with EZPBX-2000 (IP-PBX) for private contact centers. The company delivers contact center ACD capabilities with EZACD-8000, providing inbound, outbound, and multi-media services along with built-in voice logging. Ezvoicetek’s EZIVR-7000 comes with a drag and drop GUI flow-based IVR and Fax server that help to design the required call flow without any programming or script.

Besides, cloud contact center providers can leverage the company’s WebRTC softphone (EZwebphoner-8200) solution running on any browser and platform to offer a setup or service without any installations or dedicated hardware. This greatly reduces the setup effort and maintenance cost in the process. Samuel mentions, “EZWEBPHONER-8200 is fully integrated with the EZACD-8000 to support running agent anywhere, anytime.”

Unlike its industry peers, Ezvoicetek offers its solutions and services coupled with numerous advantages. Supporting both IPV4 and IPV6 simultaneously, the company’s solutions are easy to deploy, require less integration effort, and enable quick time to market. Integrated with WebRTC softphone and HTML5 technologies, the solutions ensure that agents can run anywhere and on any computer without any installations. Moreover, Ezvoicetek supports Hitless- HA, retaining voice calls during fail-over to offer high availability service.

To further explain the benefits of Ezvoicetek’s solutions, Samuel details a client engagement scenario wherein the company collaborated with E3TS Co., Ltd. to help them build innovative contact centers for finance, public, manufacturing and telecommunications, and more. “We have been successfully working with Ezvoicetek in South Korea for years, if someone wants a reasonably successful contact center business, we will not hesitate to recommend Ezvoicetek,” reads the testimonial from the CEO of E3TS Co., Ltd.

On another occasion, Ezvoicetek worked closely with W3tel SAS and assisted them with its EZACD solution and its high-level features. Rapidly expanding its customers’ base, Ezvoicetek added EZACD to the client’s portfolio. The solution facilitated fast and easy deployment of customers in a hosted and multi-tenant environment. As per their service level agreement, Ezvoicetek also helped them in a High Availability configuration. This, along with the prowess of Ezvoicetek’s Agents and Supervisor and its WebRTC support, was highly appreciated by W3tel SAS’s end users.

Samuel goes on to mention, “A successful product needs to keep improving. Although Ezvoicetek’s solutions meet most of the customer requirements and are easy to deploy, they need some administration effort for complete setting and troubleshooting.” As such, Ezvoicetek plans to further add intelligent solutions for its system to be set up effortlessly. This, in turn, will substantially reduce the total deployment and owned cost. In terms of geographical expansion, the company aims to expand sales in India and South Asia.