Top 10 Contact Center Technology Companies - 2020

NICE inContact

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter and respond faster to consumer expectations. There are numerous reasons to join the team. They have an environment which promotes collaboration and encourages team members to speak to their new and creative ideas, NICE inContact’s corporate culture inspires passion

www.niceincontact.com

SimpleCRM

Delivers high-value, enterprise-grade, scalable solutions in the areas of Customer Relationship Management (CRM) and Intelligent Automation. SimpleCRM empowers your organization to deliver a consistently great customer experience. Moreover, you can expect these benfits without breaking the bank – their cost-effective commercial models create a compelling value proposition. They employ customer-focused and highly engaged team members with a joint experience of delivering 350+ enterprise software projects globally. Well established best-practices and templatized procedures enable rapid, error-free and repeatable operations. They leverage open-source & in-house developed software frameworks to have 100% control over quality, upgrades, maintenance and cost without external dependencies

www.simplecrm.com

TTEC[NASDAQ: TTEC]

We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human-centric, tech-enabled, insight-driven customer experience solutions for clients, and TTEC Engage, our delivery centre of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other

www.ttec.com

Twilio

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers

www.twilio.com

Genesys

Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, their technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility

LivePerson

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Their conversational platform empowers consumers to stop wasting time on hold or crawling through websites and message their favorite brands instead, just as they do with friends and family. They have 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, which use conversational solutions to orchestrate humans and AI at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World's Most Innovative Companies list in 2020

livepro

Since 2001, the livepro team have partnered with clients to improve customer service quality & delivery. Their clients have discovered that not only does it improve the quality of the customer experience, it also helps to strengthen your brand, improves team satisfaction and makes you a star. At livepro, improving customer service through effective knowledge management is their passion. livepro knowledge management is designed to be accessed by the contact centre, customer self-service and just about every department within the organisation

PT Jasnita Telekomindo, Tbk [IDX:JAST]

Jasnita (PT Jasnita Telekomindo, Tbk | IDX: JAST) is one of the few communications companies that is licensed by the Indonesian ministry of communications and information technology to render services and solutions as a Internet Service Provider, Call Center Provider, VOIP, And fiber to the home operator. Today, the company operates in 3 main segments: data infrastructure, call center, and cloud communication. They are one of the leading value added telecommunications operators in the country with over 20 years of experience in networking, IT, and voip services. They have recently expanded to render cloud communication and system integration solution services

Vocalcom

Vocalcom was founded on the principle of a wonderful user experience, providing a contact center software based on an innovative design and useful functionality. More than 3,500 companies such as McDonald's, Disney, and ITV are using Vocalcom to sell more, and serve better. Loved by 550,000+ users for its beautifully crafted interface, Vocalcom is the leading global provider of cloud customer contact and sales acceleration technology, that enables both Sales and Service departments to unlock massive productivity gains and deliver a personalized customer service experience regardless of the channel - enabling simple and intuitive interaction with any customer

ZeeVaa Communications

Technology exists to give people a sense of space and moisture. It is also people who support the technology. They support the technology. As an information technology specialist, they will take on the challenge of putting customer satisfaction first and contributing to society without being overwhelmed by the ever-growing information technology. They are developing such CTI system and integration with other applications such as integrated customer service system (CRM). They will make use of the experience of specialized staff to provide the optimum solution according to customer consultation and requests