APAC CIOOutlook

Advertise

with us

  • Technologies
      • Artificial Intelligence
      • Big Data
      • Blockchain
      • Cloud
      • Digital Transformation
      • Internet of Things
      • Low Code No Code
      • MarTech
      • Mobile Application
      • Security
      • Software Testing
      • Wireless
  • Industries
      • E-Commerce
      • Education
      • Logistics
      • Retail
      • Supply Chain
      • Travel and Hospitality
  • Platforms
      • Microsoft
      • Salesforce
      • SAP
  • Solutions
      • Business Intelligence
      • Cognitive
      • Contact Center
      • CRM
      • Cyber Security
      • Data Center
      • Gamification
      • Procurement
      • Smart City
      • Workflow
  • Home
  • CXO Insights
  • CIO Views
  • Vendors
  • News
  • Conferences
  • Whitepapers
  • Newsletter
  • Awards
Apac
  • Artificial Intelligence

    Big Data

    Blockchain

    Cloud

    Digital Transformation

    Internet of Things

    Low Code No Code

    MarTech

    Mobile Application

    Security

    Software Testing

    Wireless

  • E-Commerce

    Education

    Logistics

    Retail

    Supply Chain

    Travel and Hospitality

  • Microsoft

    Salesforce

    SAP

  • Business Intelligence

    Cognitive

    Contact Center

    CRM

    Cyber Security

    Data Center

    Gamification

    Procurement

    Smart City

    Workflow

Menu
    • Contact Center
    • Cyber Security
    • Hotel Management
    • Workflow
    • E-Commerce
    • Business Intelligence
    • MORE
    #

    Apac CIOOutlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIOOutlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • contact center
    • Top Contact Center Technology Companies
    ComDesign: A Purpose-driven Approach to CTI Functions

    Top 10 Contact Center Technology Companies - 2022

    Advancements in call center hardware and software technology over the last year have enabled support teams to be more operationally efficient and profitable. These developments are being boosted by increased automated support as well as the use of predictive analytics to determine customer behaviors and relevant statistics. Even in the coming months, while some traditional call center technology trends like interactive voice response (IVR) will continue to be a standard, implementing emerging technologies like artificial intelligence (AI) and chatbots will increasingly alleviate overhead and give contact center service reps more actionable information at their fingertips. Driven by these trends, the contact center market is expecting a growth rate of a CAGR of 23.2 percent in the next five years.

    The market’s growth can be attributed to the growing need to embrace omnichannel communication in the contact centers to allow businesses to connect with their customers via multiple channels— social media, emails, video chats, and calls. The increased technology integration is aiding agents in effectively addressing customer queries seamlessly across all communication channels.

    To put the spotlight on such key developments in the industry, APAC CIO Outlook features thought leadership articles from Christopher Douglas, Director Member Services (Pacific) at Accor Plus, Jacque Lim, Regional Head of Service Delivery (Asia Pacific) at Aspire Lifestyles, and Eric Louw, Director, Data and Analytics at Aurecon, who shed light on the recent contact center innovations that are driving operational performance and helping businesses gain customer loyalty across different touchpoints.

    In this edition of APAC CIO Outlook magazine, we also bring to you the story of some of the top contact center technology companies that deliver the best outcomes for their clients. In the list, ComDesign, particularly, equips organizations with its one-of-akind computer telephony integration (CTI) platform to help deliver a superior customer experience. In the same line, Ezvoicetek, stands out for its intuitive IPv4 and IPv6 SIP server farm solutions that cater to the vast and evolving needs of contact centers in the current hyperconnected marketplace.

    Through the following pages, we aim to shine a light on the innovative trends and latest developments in the contact center industry. We would like to know your thoughts.

    Top Contact Center Technology Companies

    Nominate a Company

    Usually, the qualified subscribers of our magazine nominate companies with whom they have collaborated and experienced exceptional results to be in this list. Did a company you recently worked with give you stellar results and ROI? Did it turn out to be one you would wholeheartedly recommend to peers? Or do you know of such an outstanding company through your network? Please fill in the details below and nominate them to be featured here.

    * 

    Thank You!

    checkmark

    We are glad to receive your nomination. Our editorial team and evaluation panel will review your submission. Thank you for taking the time to highlight an organization driving impactful change in APAC CIOOutlook.

    Data not inserted

      Top Contact Center Technology Companies

    • ComDesign

      ComDesign

      ComDesign equips contact center organizations with its one-of-a-kind CTI platform to help them deliver a superior customer experience.

      comdesign.co.jp

    • Ezvoicetek

      Ezvoicetek

      Ezvoicetek provides solutions that supports a massive portfolio of IP contact center solutions. The company offers a painless migration path from IPV4 to IPV6 network for contact centers.

      ezvoicetek.com

    • NobelBiz

      NobelBiz

      NobelBiz is a leading innovator in the contact center technology industry. NobelBiz has grown to serve contact centers globally providing world-Class voice services, cloud contact center, and omnichannel solutions. NobelBiz transforms contact centers into higher-performing intelligent contact centers

      nobelbiz.com

    • CloudWave

      CloudWave

      CloudWave is a highly specialised, Sydney-based cloud contact centre integration company with enterprise clients across Asia Pacific. CloudWave specialises on the contact centre & all ancillary services including telco, network, security, Unified Communications, Work Force Management, Quality Management, Voice & Screen recording, Analytics & even resourcing.

    • FlyFoneTalk Telecom

      FlyFoneTalk Telecom

      FlyfoneTalk is one of leading technology companies dedicated to provide tele-communication & IT products, especially initial turn-key international call center set-up function and call center solution.

    • GSN

      GSN

      GSN delivers innovative technology to help businesses engage customers, empower teams and enable continuous improvement. GSN brings together leading customer engagement solutions with service design, data & insights, and development expertise to create value in every customer interaction.

    • MaxContact

      MaxContact

      MaxContact offers flexible solutions that helps to make the most of every customer engagement. MaxContact improve customer experience, drive employee efficiency and benefit from full reporting and visibility across teams, campaigns, and communication channels. MaxContact is committed to improving the lives of those that interact through engagement platforms.

    • Neuro.net

      Neuro.net

      Neuro.net team develops Voice AI that sounds indistinguishable from humans. Neuro.net replaced more than 100,000 contact center employees with their virtual agents, which were able to support complex conversations and mimic emotions.

    • Novocall

      Novocall

      Novocall is a web callback solution that proactively converts web visitors into call leads, anywhere in the world. Novocall created a holistic call management software that streamlines conversations to help businesses communicate faster and more personally with their customers.

    • VoiceCyber

      VoiceCyber

      VoiceCyber is a solution provider that focus on customer interaction intelligent management. VoiceCyber solution users covered industries such as banking, insurance, fund management, government service, telecommunications, public utility, public security, power and energy, transportation, and other industries.

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    CIO Speaks

    Previous Next
    Cloud Computing: Pharma Takes the Plunge

    Andy Newsom, SVP & CIO, CSL Behring

    WiFi 6, 5G and the Internet of Things (IoT)

    Mark Badal, CIO, IT&E

    In Augmented Reality, Size Matters

    Jason Blackman, CIO, Carsales.Com

    Enhancing Customers

    Marc A. Hamer, VP & CIO, Babcock & Wilcox Enterprises, Inc.

    Cloud or On-Premise? When Would The Question End?

    Kevin Soh, CIO and Director, e-Strategies, BH Global Corporation

    Responsible AI: The Human-Machine Symbiosis

    Sal Cucchiara, CIO & Head Of Wealth Management Technology, Morgan Stanley

    Asian Development Bank: Using Emerging Digital Technologies for the Common Good

    Shirin Hamid, CIO, & CTO, Asian Development Bank

    Diversity and Inclusion can Drive Better Solutions for Clients and Employee Engagement

    Linda K. Lannen, CIO & Sr. VP, Kleinfelder

    Cyber Security - Integrated enterprise approach required to address the multifaceted challenges

    Sumit Puri, CIO, Max Healthcare

    The Great Tech Arms Race: How Changing Consumer Behaviour and Expectation is Driving Ecommerce Transformation

    Brett Raven, CIO, Big Red Group

    Relying On Technologies To Transform Data Into Information

    Mark Ohlund, CIO & Sr. V.P., Armada Supply Chain Solution

    3D Printing Requires Wildly Different Thinking

    James MacLennan, SVP & CIO, IDEX Corporation

    Copyright © 2025 APAC CIOOutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    Home |  CXO Insights |   Whitepapers |   Subscribe |   Conferences |   Sitemaps |   About us |   Advertise with us |   Editorial Policy |   Feedback Policy |  

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://contact-center.apacciooutlook.com/vendors/top-10-contact-center-technology-companies-2022-rid-446.html