Today's contact centers are focused on the right communication tools that help in improving the customer experience. Businesses are optimizing their contact center operations by aligning with people, processes, and technology around customer needs and expectations. Several advanced technologies like cloud, analytics, artificial intelligence, and voice recognition are now being employed by contact centers to help improve personalization and make it easier and faster for customers to resolve their queries. In addition, to gain a competitive advantage in the marketplace, contact center solution vendors are unifying customer communications across channels to seek better insights on customer journeys.
To support its objectives, contact centers need to deliver an omnichannel experience allowing customers to avail services through their preferred touchpoints such as mobile, voice, email, and chat thereby reducing their efforts to the minimum.
There are numerous contact center vendors in the market today and businesses find it difficult to choose the appropriate one who can guide them in building long-lasting customer relationships. Showing the path to such businesses, the editorial board of APAC CIO Outlook magazine brings its latest "Top 10 Contact Center Technology Solution Providers-2018" edition. The featured top 10 companies exhibit the ability to deliver contact center technology solutions and provides actionable insights to organizations who seek to optimize their contact center services and improve their customer's journey with a better experience.