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    • Top 10 Contact Center Technology Solution Companies
    MITEL:  Powering Unique Customer Experiences

    Top 10 Contact Center Technology Solution Companies - 2018

    Today's contact centers are focused on the right communication tools that help in improving the customer experience. Businesses are optimizing their contact center operations by aligning with people, processes, and technology around customer needs and expectations. Several advanced technologies like cloud, analytics, artificial intelligence, and voice recognition are now being employed by contact centers to help improve personalization and make it easier and faster for customers to resolve their queries. In addition, to gain a competitive advantage in the marketplace, contact center solution vendors are unifying customer communications across channels to seek better insights on customer journeys.

    To support its objectives, contact centers need to deliver an omnichannel experience allowing customers to avail services through their preferred touchpoints such as mobile, voice, email, and chat thereby reducing their efforts to the minimum.

    There are numerous contact center vendors in the market today and businesses find it difficult to choose the appropriate one who can guide them in building long-lasting customer relationships. Showing the path to such businesses, the editorial board of APAC CIO Outlook magazine brings its latest "Top 10 Contact Center Technology Solution Providers-2018" edition. The featured top 10 companies exhibit the ability to deliver contact center technology solutions and provides actionable insights to organizations who seek to optimize their contact center services and improve their customer's journey with a better experience.

    Top 10 Contact Center Technology Solution Companies

    Nominate a Company

    Usually, the qualified subscribers of our magazine nominate companies with whom they have collaborated and experienced exceptional results to be in this list. Did a company you recently worked with give you stellar results and ROI? Did it turn out to be one you would wholeheartedly recommend to peers? Or do you know of such an outstanding company through your network? Please fill in the details below and nominate them to be featured here.

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    We are glad to receive your nomination. Our editorial team and evaluation panel will review your submission. Thank you for taking the time to highlight an organization driving impactful change in APAC CIOOutlook.

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      Top 10 Contact Center Technology Solution Companies

    • Createlcom

      Createlcom

      Helps companies in transforming their way of communicating and collaborating

      createlcom.com

    • Jasnita Telekomindo

      Jasnita Telekomindo

      Provides a highly scalable contact center solution that supports the easy development of additional services

      jasnita.co.id

    • Mitel

      Mitel

      With more than 33 million cloud connections daily, Mitel helps businesses connect, collaborate, and take care of their customers

      www.mitel.com

    • Servion Global Solutions

      Servion Global Solutions

      Focuses on enhancing the CX by automating and integrating customer interaction channels to derive the true value of CX investments

      servion.com

    • Yamo

      Yamo

      Provides cloud-hosted communication systems that allow organizations of all sizes to connect with customers seamlessly

      yamo.com.au

    • Acquire BPO

      Acquire BPO

      The global business outsourcer offers contact center, BPO, marketing, animation, IT and professional services to companies around the world

    • EUPRAXIA TELECOM

      EUPRAXIA TELECOM

      The company offers holistic telephony integration solutions to create a reliable communication environment for its customers

    • Nexmo

      Nexmo

      Provides tools for voice, messaging, and phone verification allowing developers to embed programmable communications into mobile apps, websites, and business systems

    • OZONETEL

      OZONETEL

      The cloud telephony solution provider helps to run contact center, provide call management and analytics tools to monitor and track the customer interaction

    • VIS Networks

      VIS Networks

      Offers enterprise voice, unified communication, data networking, video, and customer experience management solutions

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